Security Center

The safeguarding of your personal information is of the utmost importance to Burbank City Federal Credit Union. Here you will find up-to-date news, tips and advice on how you can protect yourself from identity theft and financial fraud. 

Alert


Friday, September 9, 2017
Equifax Breach in the News

With the recent news of the large scale breach at Equifax, one of the three main credit reporting agencies, we wanted to provide some information regarding the steps you can take to ensure the safety and security of your accounts and personal information.

 

Call Equifax: (866) 447-7559  

Visit the Equifax website for more information – www.Equifax.com

We do not control Equifax, their site or security; this is purely informational should you choose to know more about the breach and to see if you may have been affected.

Monitor and Protect your Accounts and Personal Information


Review your Accounts

Login to Online Banking and review your accounts on a regular basis to ensure the activity you see matches up with your records.

Set up Text Alerts
You can set up real-time Fraud Text Alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your credit and debit card(s). Register your cards today.

Use Card Control – Available on our Mobile Banking App
You have the ability to set daily spend limits and to turn off your credit and debit cards in online banking at any time. This puts you in control of whom and when access is granted to your cards.

Here are some additional things to watch for:

  • Phishing emails that claim to be from Equifax where you can check if your data was compromised
  • Phishing emails that claim there is a problem with a credit card, your credit record, or other personal financial information
  • Calls from scammers that claim they are from your bank or credit union
  • Fraudulent charges on any credit card because your identity was stolen. Thieves may be able to open new credit card or bank accounts in your name with the information that was hacked via Equifax.


Monitor your Credit Report

You can order all three credit file disclosures at once or order one now and others later. Ordering all three at the same allows you to compare them side by side. On the other hand, the advantage of ordering one now and others later lets you keep track of any changes or new information that may appear on your credit file disclosure.

You may request your free credit report online at www.annualcreditreport.com or by phone. Free credit reports requested online are viewable immediately upon authentication of identity. Free credit reports requested by phone will be processed within 15 days of receiving your request. Call (877) 322-8228 to request your credit reports by phone.

  

If you have additional questions or notice any type of unusual or fraudulent activity on your Credit Union accounts please call us at (818) 846-1710 and we will be ready to assist you.

 

Scam Alert Icon

SCAM Alert - Text Message Scam

We have become aware of a scam targeting cardholders by sending text messages  and want to inform you so you can keep your personal information safe.

What is the text message scam? A fraudulent text message is being sent that says “Your C U card has been put on hold. Contact us immediately at 1-347-745XXXX.” This kind of scam is attempting to collect member information if you were to respond to the email or call the number.

What should you do? If you receive a message similar to this, please do not call or respond to the number in the message. Contact us directly at (818) 846-1710. And if you receive any type of alert that concerns you or appears suspicious, please call or email us the information so we can assist you.

NOTE: For those members who are enrolled in Fraud Text Alerts on any of your Burbank City credit and/or debit cards, a legitimate text alert will come from a text code of 5 digits and not a phone number. Also, the phone number mentioned in the text message will be (866) 518-0213.

Important Notice for Online Banking and our Website

As of December 14, 2016, we disabled an outdated version of encryption technology on our online banking site and our website. This means that if you are running an older browser version, you will not be able to access online banking or website. Please update your browser to the most current version to ensure continued access to online banking and our website. 

If you are unable to immediately upgrade your browser, please note that you access your account through our mobile banking app, on telephone banking, at an ATM, or by calling us at (818) 846-1710.
 

Helpful Tips if You are Involved in a Data Breach

The Federal Trade Commission has provided a video that will provide tips on how to report an incident as well as develop a recovery plan after a data breach has occurred.  Watch video.

Get Extra Protection with Fraud Alerts


Real-Time Alerts for Your Convenience.   Burbank City Federal Credit Union now offers real time fraud alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your credit and debit card(s). Register your cards today.

It's Important to Protect yourself

Technology can help - but not without you. Burbank City has state-of-the-art systems to secure our computer servers and networks, and several additional layers of security to ensure your personal and account information remain safe and secure. However, there are other means by which criminals may try to steal your personal information or get you to part with your money that technology cannot prevent. Read below to get more information.

 

Layered Multi-Factor Authentication

Stronger protection for your accounts through enhanced security
Online Banking is a convenient and secure way to manager your Burbank City accounts, review transactions, pay your bills and more from your home computer, laptop or mobile device. We've added a new layer of security which means your transactions and accounts are even safer. These changes are in response to recent government regulations that are intended to help prevent identity theft and fraud.

How does it work?
Currently, when you login to online banking you may be asked to answer a challenge question to access your account. With the new layer of security additional questions may be asked or you may be required to enter a unique security code.

Update your information
With the new layer of security it is important that your contact information such as email address and phone number are up-to-date. Having your most current information in online banking will ensure that your online banking sessions run smoothly. You can update your information by logging into online banking and clicking on "Settings" at the top of the screen.

If you have any questions about the enhanced security features please call us at (818) 846-1710.
 

Phishing

Criminals create bogus e-mails that lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords and social security numbers. http://www.antiphishing.org/

THIS IS IMPORTANT! Burbank City Federal Credit Union will NEVER ask for your member number, password, PIN, social security number or any other confidential information by email. If you receive an email requesting this information, you should delete it immediately.


International Lottery Scams

Scam operators are using the telephone, direct mail and the Internet to entice U.S. consumers to buy chances in high-stakes foreign lotteries from as far away as Australia and Europe. These lottery solicitations violate U.S. law, which prohibits the cross-border sale or purchase of lottery tickets by phone or mail. http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt022.shtm


ID Theft and Old-Fashioned Stealing

Crooks and criminals will steal wallets and purses; mail, including account and credit card statements, as well as and new checks or tax information. Be sure to guard your checkbook, credit cards and all other personal and financial data.
http://www.ftc.gov/bcp/menus/consumer/data/idt.shtm
http://www.consumer.gov/idtheft/

Burbank City Federal Credit Union does not ask for member numbers, passwords, PINs or social security numbers through any unsolicited email or telephone calls. If you receive any emails or phone calls requesting this information, you should be suspicious of it and delete it or hang up immediately.
 

Get Your FREE Credit Report Today

The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies - EquifaxExperian, andTransUnion- to provide you with a free copy of your credit report, at your request, once every 12 months.

Monitor your credit
You can order all three credit file disclosures at once or order one now and others later. Ordering all three at the same allows you to compare them side by side. On the other hand, the advantage of ordering one now and others later lets you keep track of any changes or new information that may appear on your credit file disclosure.

Online or on the phone
You may request your free credit report online at www.annualcreditreport.com or by phone. Free credit reports requested online are viewable immediately upon authentication of identity. Free credit reports requested by phone will be processed within 15 days of receiving your request. Call (877) 322-8228 to request your credit reports by phone.

8 Practices for Safer Online Computing:

  1. Protect your personal information. It's valuable.
  2. Do not use computers accessible to the public to conduct online transactions.
  3. Do not open attachments or click on links that you receive in email from unfamiliar sources.
  4. Use anti-virus and anti-spyware software, as well as a firewall, and update them all regularly.
  5. Make sure your home wireless network, operating system and Web browser are set up properly and secure and be sure to update them regularly.
  6. Use strong passwords and keep them protected. 
  7. Back up important files.
  8. Learn who to contact if something goes wrong online.

    Learn more at http://onguardonline.gov

Protect Your Mobile Device

Mobile devices, including smartphones and tablets are used to access financial information as much as a home computer or laptop. To ensure the safety of your personal information we recommend you keep your mobile devices with you at all times or keep them in a secured location.

Here are a few tips to keep your device safe:

  • Password-protect your phone/tablet. Use strong passwords that include numbers, upper- and lower-case letters, and symbols. Never store your passwords or usernames on the device.
  • If your device is lost/stolen, report it immediately to your carrier so it can be deactivated.
  • Delete messages received from the credit union on a regular basis.
  • Check your accounts regularly and notify the credit union if you see anything unusual.
  • Do not respond to text messages from unknown sources that request your personal information such as social security number, accounts numbers, etc. Burbank City will not contact you and request any personal information.
  • If you are using a device with the Android operating system, do not enable Android's "Install from Unknown Sources" feature.
  • Enroll in a backup/wiping program. These services back up information on your smartphone to your home computer and "wipe" your phone if it's lost or stolen.
  • Install security software. Companies offer antivirus, malware (malicious software), and security software-along with periodic downloadable updates-for smartphones.
  • Do not modify your device, doing so could disable important security features.
  • Download apps from trusted sources. Some "bad apps" contain malware.
  • Don't access financial accounts from free, public networks. Public Wi-Fi hotspots are prime targets for hackers, who obtain direct access to your mobile device.
  • Backing up their device regularly
  • Never allow an app to activate "device administrator"

 

PLEASE NOTE: Burbank City Federal Credit Union will never initiate contact to solicit you for personal information, such as account number, credit/debit card numbers, passwords or PINs. Contact us immediately if you think unauthorized access or fraud has occurred in connection with your Burbank City Federal Credit Union accounts. (800) 622-3328.