Burbank City Federal Credit Union

Online Banking FAQs

What is Online Banking?

Which accounts can I access with Online Banking?

Can I pay bills with Online Banking?

What do I need in order to begin using Online Banking?

How much does Online Banking cost?

Do I need to register?

Do I need any special software?

Which browser(s) does Online Banking support?

What if I have more questions about the Online Banking?

What are those green "gears" for next to account information?

Can I use Online Banking from any location?

How secure is Online Banking?

If I make a transfer between my credit union accounts, how soon are my funds transferred?

If I provide my email address through Online Banking, what will you use my email address for?

Why can't I login successfully?

What do I do if I forget my password?

What if my account information is not correct or doesn't appear in Online Banking?

What are the business hours for Online Banking?

Can the joint owner on my account use Online Banking?

Can I use Online Banking directly from Quicken or Microsoft Money?

Are there limits on the number of transfers I can make?

Are there any limits on how many times a day I can log into Online Banking?


 

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What is Online Banking?
Online Banking is a convenient and secure way to access your Burbank City account 24 hours a day, 7 days a week, through the Internet. With Online Banking you can:

  • View your account balances
  • View your account history
  • Transfer funds between accounts in real-time
  • Make payments by transfer to Credit Union loan accounts and credit cards

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Which accounts can I access with Online Banking?
You can access all of your Credit Union sub-accounts, including Visa, vehicle loans and home equity loans.

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Can I pay bills with Online Banking?
Yes, you can enroll in Bill Pay (a free service) and immediately start paying your bills. Once you've logged into Online Banking, simply select Bill Pay from the menu on the left, and follow the prompts to set up your bills.

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What do I need in order to begin using Online Banking?
To access your account through Online Banking, you will need the following:

  • Any type of computer that can access the Internet
  • An Internet Service Provider
  • A Web browser. The current and previous two versions of the following browsers are supported: Internet Explorer, Firefox, Chrome, Safari
  • Your Credit Union member number and your Online Banking password number

To request a password, please phone the Credit Union at (818) 846-1710.

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How much does Online Banking cost?
Online Banking and Bill Pay are both FREE.

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Do I need to register?
Yes. Simply phone the Credit Union at (818) 846-1710 or toll free (outside the Burbank area) at (800) 622-3328. Just let the friendly Call Center Representative know that you would like to be issued an Online Banking password.

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Do I need any special software?
No. You just need the software that you would usually use to access the World Wide Web, including a Web browser. There are no special Online Banking disks or software required or available.

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What browser(s) does Online Banking support?
The Online Banking system will support most browsers, but we recommend you update your browser to have the best experience. The current and previous two versions of the following browsers are supported:

  • Firefox
  • Chrome
  • Internet Explorer
  • Safari

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What if I have more questions about Online Banking?
If you have more questions or would like to provide feedback send us an email at info@BurbankCity.org Please note: This email address is not a secure address. Please do not include any sensitive information in the email including your member number, social security number, etc. If you have a question regarding your account please login to Online Banking and send us a secure email through the SecureMail feature under Services.

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What are those green "gears" for next to the account information?
The green gears offer extra options when working with your accounts. Click on them for more information and options in each section of the online banking site.

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Can I use Online Banking from any location?
Yes, as long as you have access to the World Wide Web, you may use Online Banking from any location in the world, 24 hours a day.

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How secure is Online Banking?
Very secure. Burbank City Federal Credit Union uses state of the art network security to ensure the protection of your account information. Refer to our Security Center for detailed information on steps we take to protect your accounts.

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If I make a transfer between my Credit Union accounts, how soon are my funds transferred?
Online Banking operates in real-time, so transactions are reflected on your account immediately.

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If I provide my email address through Online Banking, what will you be using my email address for?
We'd like to have your current e-mail address on record as a way of notifying you regarding important account information. From time to time, we may also send you notification about special offers or other information. We respect our members' privacy, and will never sell or give your e-mail address to anyone.

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Why can't I login successfully?
You may be locked out. As a security feature, if you unsuccessfully attempt to log in to Online Banking three times, online access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging in, please call the Credit Union at (818) 846-1710 or (800) 622-3328.

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What do I do if I forget my password?
You will need to call (818) 846-1710 or (800) 622-3328 during business hours so that we may reset your password.

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What if my account information isn't correct or doesn't appear on Online Banking?
Please call (818) 846-1710 or (800) 622-3328 during business hours.

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What are the business hours for Online Banking?
If you need to talk with a Credit Union representative regarding Online Banking, someone will be available to help you Monday through Thursday from 9 am - 5 pm. And Friday from 8 am - 6 pm. You can e-mail Online Banking 24 hours a day at info@BurbankCity.org.

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Can the joint owner on my account use Online Banking?
Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per Credit Union account, so if you wish your joint account holders to have Online Banking access, you must give them your password.

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Can I use Online Banking directly from Quicken or Microsoft Money?
Not at this time. Currently, you must use your Web browser to access Online Banking. You can export your account history and import that file into Quicken or Money.

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Are there limits on the number of transfers I can make?
There are no limits on transfers from Burbank City Federal Credit Union checking accounts or lines of credit. However, federal regulations (Reg. D) limit the number of electronic transfers from savings accounts to a maximum of six per month. The maximum of six includes electronic transfers made via other methods, such as ATM.

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Are there any limits on how many times a day I can log into Online Banking?
There are no limits on how often you can use Online Banking. Visit Online Banking as often as you like.

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Please read our Privacy Policy and End-User Agreement. © 2017 Burbank City Federal Credit Union. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration (NCUA), a U.S. Government Agency. NCUA