safeguarding of your personal information is of the utmost
importance to Burbank City Federal Credit Union. Here you will find
up-to-date news, tips and advice on how you can protect yourself
from identity theft and financial fraud.
Important Notice for Online Banking and
On December 14th, we will be disabling an outdated version of
encryption technology on our online banking site and our website.
This means that if you are running an older browser version, you
will not be able to access online banking or website. Please update
your browser the most current version before December 14th to
ensure continued access to online banking and our website at
If you are unable to immediately upgrade your browser, please
note that you access your account through our mobile banking app,
on telephone banking, at an ATM, or by calling us at (818)
Helpful Tips if You are Involved in a
The Federal Trade Commission has provided a video that will
provide tips on how to report an incident as well as develop a
recovery plan after a data breach has occurred. Watch video.
Get Extra Protection with Fraud
Real-Time Alerts for Your Convenience. Burbank City Federal
Credit Union now offers real time fraud alerts. With text alerts,
you can help prevent fraudulent transactions from occurring on your
credit and debit card(s). Register your cards
It's Important to Protect
Technology can help - but not without you. Burbank City has
state-of-the-art systems to secure our computer servers and
networks, and several additional layers of security to ensure your
personal and account information remain safe and secure. However,
there are other means by which criminals may try to steal your
personal information or get you to part with your money that
technology cannot prevent. Read below to get more information.
Stronger protection for your accounts through enhanced
Online Banking is a convenient and secure way to manager your
Burbank City accounts, review transactions, pay your bills and more
from your home computer, laptop or mobile device. We've added a new
layer of security which means your transactions and accounts are
even safer. These changes are in response to recent government
regulations that are intended to help prevent identity theft and
How does it work?
Currently, when you login to online banking you may be asked to
answer a challenge question to access your account. With the new
layer of security additional questions may be asked or you may be
required to enter a unique security code.
Update your information
With the new layer of security it is important that your contact
information such as email address and phone number are up-to-date.
Having your most current information in online banking will ensure
that your online banking sessions run smoothly. You can update your
information by logging into online banking and clicking on
"Settings" at the top of the screen.
If you have any questions about the enhanced security features
please call us at (818) 846-1710.
Criminals create bogus e-mails that lead consumers to counterfeit
websites designed to trick recipients into divulging financial data
such as credit card numbers, account usernames, passwords and
social security numbers. http://www.antiphishing.org/
THIS IS IMPORTANT!Burbank City Federal Credit Union will NEVER
ask for your member number, password, PIN, social security number
or any other confidential information by e-mail. If you receive an
e-mail requesting this information, you should delete it
International lottery scams
Scam operators are using the telephone, direct mail and the
Internet to entice U.S. consumers to buy chances in high-stakes
foreign lotteries from as far away as Australia and Europe. These
lottery solicitations violate U.S. law, which prohibits the
cross-border sale or purchase of lottery tickets by phone or mail.
ID Theft and old-fashioned
Crooks and criminals will steal wallets and purses; mail,
including account and credit card statements, as well as and new
checks or tax information. Be sure to guard your checkbook, credit
cards and all other personal and financial data.
Burbank City Federal Credit Union does not ask for member
numbers, passwords, PINs or social security numbers through any
unsolicited e-mail or telephone calls. If you receive any e-mails
or phone calls requesting this information, you should be
suspicious of it and delete it or hang up immediately.
Get your FREE credit report
The Fair Credit Reporting Act (FCRA) requires each of the
nationwide consumer reporting companies - Equifax, Experian, andTransUnion-
to provide you with a free copy of your credit report, at your
request, once every 12 months.
Monitor your credit
You can order all three credit file disclosures at once or order
one now and others later. Ordering all three at the same allows you
to compare them side by side. On the other hand, the advantage of
ordering one now and others later lets you keep track of any
changes or new information that may appear on your credit file
Online or on the phone
You may request your free credit report online at www.annualcreditreport.com or by phone. Free
credit reports requested online are viewable immediately upon
authentication of identity. Free credit reports requested by phone
will be processed within 15 days of receiving your request. Call
(877) 322-8228 to request your credit reports by phone.
8 Practices for Safer Online Computing:
- Protect your personal information. It's valuable.
- Do not use computers accessible to the public to conduct online
- Do not open attachments or click on links that you receive in
email from unfamiliar sources.
- Use anti-virus and anti-spyware software, as well as a
firewall, and update them all regularly.
- Make sure your home wireless network, operating system and Web
browser are set up properly and secure and be sure to update them
- Use strong passwords and keep them protected. Read more about Password Safety and
- Back up important files.
- Learn who to contact if something goes wrong online.
Learn more at http://onguardonline.gov
Protect Your Mobile Device
Mobile devices, including smartphones and tablets are used to
access financial information as much as a home computer or laptop.
To ensure the safety of your personal information we recommend you
keep your mobile devices with you at all times or keep them in a
Here are a few tips to keep your device safe:
- Password-protect your phone/tablet. Use strong passwords that
include numbers, upper- and lower-case letters, and symbols. Never
store your passwords or usernames on the device.
- If your device is lost/stolen, report it immediately to your
carrier so it can be deactivated.
- Delete messages received from the credit union on a regular
- Check your accounts regularly and notify the credit union if
you see anything unusual.
- Do not respond to text messages from unknown sources that
request your personal information such as social security number,
accounts numbers, etc. Burbank City will not contact you and
request any personal information.
- If you are using a device with the Android operating system, do
not enable Android's "Install from Unknown Sources" feature.
- Enroll in a backup/wiping program. These services back up
information on your smartphone to your home computer and "wipe"
your phone if it's lost or stolen.
- Install security software. Companies offer antivirus, malware
(malicious software), and security software-along with periodic
downloadable updates-for smartphones.
- Do not modify your device, doing so could disable important
- Download apps from trusted sources. Some "bad apps" contain
- Don't access financial accounts from free, public networks.
Public Wi-Fi hotspots are prime targets for hackers, who obtain
direct access to your mobile device.
- Backing up their device regularly
- Never allow an app to activate "device administrator"
PLEASE NOTE:Burbank City Federal Credit Union
will never initiate contact to solicit you for personal
information, such as account number, credit/debit card numbers,
passwords or PINs. Contact us immediately if you think unauthorized
access or fraud has occurred in connection with your Burbank City
Federal Credit Union accounts. (800) 622-3328.